Support technician

Subaru Metropolitan, a dynamic dealership in Montreal (Saint-Léonard) and member of Tremblay Auto Group, is looking for a Technical Support Technician to join its after-sales team. In this role, you will provide essential technical support to technicians and contribute to the daily efficiency of the service.

Main responsibilities:

• Provide operational technical support to service technicians: basic and advanced diagnostics, assistance during interventions, configuration and testing of electronic and mechanical systems of Subaru vehicles, liaison with Subaru technical support.
• Assist technicians in continuous improvement of work techniques and increasing the efficiency of procedures.
• Participate in functional checks and quality controls after repairs.
• Collaborate with the Service and Parts departments to ensure a smooth workflow and an optimal customer experience.
• Strictly adhere to safety procedures, Subaru standards, and after-sales requirements.
• Diagnose and repair various mechanical and electrical systems.

Profile sought:

• 10 years of experience required. On-site training available; motivated candidates passionate about automobiles are preferred.
• Relevant degree (DEC or AEC in automotive maintenance, electricity/electronics, computer science, or related field); or equivalent experience.
• In-depth knowledge of automotive electronics, computing, and embedded systems; ability to learn quickly and adapt.
• Good team spirit, excellent communication skills, and a customer service-oriented approach.
• Organization and attention to detail; reliability and sense of responsibility.
• Availability to adapt to service hours and participate in training periods.

What we offer:

• Competitive compensation and performance bonus opportunities.
• Continuing education and professional development.
• Employee benefits (disability insurance, medical and paramedical expense insurance, life insurance, medication insurance, travel insurance).
• Employee discounts.
• Respectful, dynamic work environment focused on excellent customer service.
• Opportunities for advancement to advanced technical or supervisory positions.

Why Subaru Metropolitan:

• A dealer centered on a unique and memorable customer experience, committed to respect and customer service.
• Work within a collaborative team that values learning and integrity.