Service Advisor

At Alix Toyota, a leading Toyota dealership in Montreal for over 50 years, we are seeking a passionate and service-oriented Technical Advisor to join our after-sales team.

Responsibilities

• Serve as a technical expert and point of contact between customers and the team of service technicians.
• Present diagnostics and maintenance and repair options; prepare estimates and timelines.
• Ensure compliance with Toyota procedures and the use of appropriate diagnostic tools.
• Guarantee customer satisfaction and the quality of interventions; clearly communicate costs and warranties.
• Maintain safety and quality standards; contribute to the continuous improvement of processes.

Profile

• Minimum of 3 years of experience in a similar role in the automotive sector (Technical Advisor, service, technical support), ideally at a dealership.
• Excellent communication and customer service skills; ability to clearly explain technical concepts.
• Team spirit, organizational skills, and time management; ability to work under pressure and prioritize.
• Proficiency in French; English is a plus; valid driver's license.

Benefits and Conditions

• Free cafeteria and parking
• Competitive salary and guaranteed income during training period
• Continuing education and reimbursement for training activities
• Employee assistance program, life insurance, and health insurance
• Employee discounts and sick leave