Financial Services Manager

We are looking for an experienced person to lead our Financial Services and develop the insurance, loan, and car warranty offerings for Repentigny Chevrolet Buick GMC Corvette, located in Repentigny, Quebec. As part of the Tremblay Auto Group, our dealership emphasizes an exceptional customer experience and a high-performing team.

Job Type: Full-time

Role Objective

• Oversee the team responsible for financial solutions offered to customers and guide the insurance, loan, and warranty offerings related to vehicle purchases.
• Define and achieve sales and service goals in close collaboration with the sales team and financial partners.
• Negotiate and maintain strong relationships with financial institutions and insurers to obtain favorable conditions for our customers and the dealership.
• Ensure a clear and ethical approach to financial options, avoiding technical jargon, and ensure transparency of information provided to customers.
• Supervise training and professional development of the team, promote continuous improvement, and ensure the best possible customer experience throughout the process.
• Monitor performance indicators, prepare reports, and participate in the development of the financial services budget.

Main Responsibilities

• Plan and coordinate activities related to auto financing, insurance, and warranties offered to customers.
• Work with the sales team to propose tailored solutions to each customer and maximize satisfaction and loyalty.
• Follow up on customer files to ensure speed, accuracy, and compliance throughout the financing and insurance process.
• Ensure compliance with laws, internal rules, and dealership policies regarding financial services.
• Train and supervise the team on sales practices, file handling, and relations with financial partners.
• Actively participate in the development of partnerships with local insurers and lenders.

Profile Sought

• Minimum of 3 years of experience in selling auto-related financial services (insurance, loans, and warranties) or in a similar role.
• Proven experience in team management and in developing employees' skills.
• Excellent communication and customer service skills, with the ability to clearly explain financial options without jargon.
• Analytical mindset, organizational skills, and ability to achieve targets while maintaining high-quality customer service.
• Business sense, integrity, and ability to work collaboratively with other departments.
• Fluency in French; knowledge of English would be an asset.

Benefits and Conditions

• Competitive salary and performance bonuses.
• Disability insurance, health and paramedical insurance, travel insurance, and life insurance.
• Employee discounts and benefits related to vehicle purchases.
• Free parking and on-site cafeteria.
• Access to a gym and nearby public transport options.
• Continuing education and professional development opportunities.
• A new dealership offering a modern and dynamic work environment.

Why Join Us

• Be part of a dynamic team within a recognized group in the automotive sector.
• Contribute to providing an exceptional customer experience while developing your skills and career.
• Work in an environment where commitment, ethics, and service excellence guide daily decisions.