Delivery coordinator

Ford St-Basile, a Ford dealership located in Saint-Basile-le-Grand, Quebec, is seeking a Delivery Coordinator to ensure the delivery of sold vehicles and to assist our customers throughout the entire delivery process.

Main Responsibilities

• Plan and coordinate the delivery of new and used vehicles to customers.
• Prepare delivery documents and ensure customers sign contracts, technical sheets, and warranties.
• Explain the features, operation, and options of the vehicle, and answer customer questions.
• Verify the condition of the vehicles prior to delivery (cleaning, quick inspection) and ensure the vehicle is ready for delivery.
• Coordinate with sales and service teams to provide a smooth and professional customer experience.
• Update customer records and delivery information in internal systems.
• Monitor performance indicators and seek a high level of customer satisfaction.
• Participate in internal training on products and procedures.

Candidate Profile

• 0 years of experience required; training or internship accepted.
• Excellent customer service and communication skills.
• Strong organizational skills, time management, and ability to manage multiple deliveries simultaneously.
• Team spirit and ability to work independently when necessary.
• Ability to simplify technical information and clearly explain vehicle features.
• General knowledge of delivery procedures and related documents (contracts, warranties); fluency in French; English is an advantage.

What We Offer

• Proposed salary: $55,000 per year, base + commissions totaling that amount.
• Approximately 700 new and used vehicle deliveries per year.
• Benefits: retirement plan, disability insurance, life insurance, medication coverage, sick leave, employee discounts, uniform included, flexible hours, free parking, work-life balance.
• Continuous training and opportunities for professional development within a dynamic network.

Start Date

• February 2026.