Service Advisor

Barnabé Chrysler St-Jean is looking for a passionate, customer-oriented Technical Advisor to join our dynamic team. You will hold a key front-line role, supporting our customers throughout their experience, from welcome to technical demonstration and after-sales follow-up, around our Chrysler, Jeep, Dodge, Ram and Fiat lineups.

Job Description

• Warmly greet customers and understand their needs in order to propose tailored technical solutions.
• Present and explain the technical features, options and onboard technologies of the vehicles; perform clear and professional demonstrations.
• Collaborate with the sales and service teams to ensure a smooth and satisfactory customer experience.
• Prepare technical proposals, ensure follow-up and guarantee accurate and complete documentation.
• Stay informed about product updates, promotions and procedures related to after-sales service.
• Contribute to achieving customer satisfaction and commercial performance objectives.
• Respect quality standards, the dealership’s policies and safety requirements.

Responsibilities and required skills

• Ability to communicate with customers clearly and professionally.
• Organizational skills and the ability to manage multiple files concurrently.
• Punctuality, sense of responsibility and a friendly attitude.
• Knowledge of serti is an asset.
• Mastery of French with some English knowledge appreciated; the ability to operate in a bilingual environment would be a plus.
• Minimum of 3 years’ experience in a similar role, ideally in the automotive industry or technical customer service.

Assets and conditions

• Dynamic work environment focused on customer satisfaction.
• Ongoing training and opportunities for professional development.
• Competitive compensation with potential performance-based bonuses.
• Employee benefits and a collaborative team atmosphere.

Why join us Joining Barnabé Chrysler St-Jean means joining a team passionate about customer service and operational excellence. If you are ready to take on new challenges, share your expertise and contribute to delivering an exceptional customer experience around our brands, we have a place for you.