Service Advisor

Sorel-Tracy Mitsubishi, a Mitsubishi dealership located in Sorel-Tracy, Quebec, is seeking a motivated Technical Advisor to join our dynamic team. In this role, you will be the key interface between our customers and our workshop, contributing to providing an exceptional customer experience while ensuring clear and accessible communication of technical aspects.

Main Responsibilities

• Greet customers and understand their maintenance and repair needs.
• Explain recommended maintenance and repairs in clear terms, prepare quotes, and present service options.
• Prepare and track repair orders, estimate costs, and coordinate with the team of technicians to ensure timely completion.
• Proactively communicate the progress of files and potential costs to customers while managing priorities.
• Promote preventive services and loyalty and maintenance programs.
• Ensure compliance with safety, quality, and regulatory procedures.
• Work closely with sales and after-sales service teams.
• Participate in training and keep updated on Mitsubishi products and related technologies.
• Maintain organization of the workstation and accuracy of customer and vehicle records.

Profile Sought

• Minimum of 1 year of experience in a similar role or in automotive customer service.
• Excellent communication skills, a sense of service, and ability to propose suitable solutions.
• Ability to simplify technical concepts and present them understandably.
• Fluency in French; English is an asset.
• Team spirit, organization, and good skills in managing priorities.
• Good computer skills and familiarity with workshop management systems; ability to learn quickly.
• Motivated to continuously learn and improve.

What We Offer

• Competitive salary and attractive benefits.
• Retirement plan for employees.
• Dental insurance, medication insurance, and other health and paramedical insurance benefits.
• Life insurance and travel insurance.
• Medical and paramedical expense insurance, safety glasses with prescription, and work boots.
• Uniform provided.
• Continuing education and paid training.
• Employee assistance program and employee discounts.
• No layoffs during slow periods.