Delivery coordinator

Hyundai St-Jérôme, a Hyundai dealership located in Mirabel and part of the GENX Groupe Automotive group, is seeking a Delivery Coordinator to join a dynamic and customer-focused team.

Job Description: This position involves managing and coordinating the delivery of sold vehicles, ensuring a seamless and professional customer experience. The coordinator will be responsible for the entire delivery process, from documentation to demonstrating the vehicle’s features.

Main Responsibilities:

• Plan and coordinate the delivery of sold vehicles.
• Prepare, have signed, and archive delivery documents (contracts, vehicle reports, warranties, etc.).
• Clearly explain the functions, features, and settings of the vehicle to the customer.
• Verify the accuracy of documents and ensure the vehicle matches the order and contract.
• Collaborate with sales and service teams to ensure effective handover and a flawless customer experience.
• Maintain and update customer files and delivery follow-ups.
• Participate in continuous improvement of delivery processes and customer satisfaction.

Requirements:

• At least 1 year of experience in a role related to delivery, coordination, or customer service in the automotive industry.
• Excellent customer service and communication skills.
• Ability to clearly and pedagogically explain technical and functional aspects of vehicles.
• Organization, autonomy, and attention to detail.
• Ability to work in a team and manage priorities in a dynamic environment.

Benefits and Working Conditions:

• Ongoing training and professional development.
• Disability insurance, health insurance, and travel insurance.
• Life insurance and medication coverage.
• Employee discounts and free parking.
• No layoffs during slow periods and sick leave.
• Summer hours and adapted work organization.
• Company closed on weekends.

Hyundai St-Jérôme is committed to providing a stimulating work environment focused on the customer and innovation, within a group that values performance and growth. If this role matches your profile, you could be the ideal candidate to join our team.