Service Advisor

Job Description

Rose Automotive is looking for a friendly, organized, and motivated automotive service advisor to join our team.

We are an independent, established, dynamic, locally owned auto repair shop in Kemptville. We pride ourselves on providing quality service, honest communication, and developing long-term relationships with our customers.

As a Service Advisor, you will be an important link between our customers and our technicians. We are seeking someone who offers excellent customer service, communicates effectively, stays organized in a fast-paced environment, and is ready to take ownership of their role.

Previous experience in the automotive field or as a service advisor is an advantage but not mandatory. We are willing to consider the right candidate, equipped with strong customer service skills, a positive attitude, and a willingness to learn about the automotive industry.

Responsibilities

• Greet customers and discuss their concerns about their vehicle
• Respond to phone calls and schedule service appointments
• Create and manage work orders
• Communicate with technicians throughout the repair process
• Prepare estimates and explain recommended repairs and maintenance to customers
• Obtain customer authorization for repairs
• Keep customers informed about the status of their vehicle
• Assist with coordination of parts, technicians, and daily workflow of the shop
• Process customer invoices and payments
• Follow up with customers as needed
• Contribute to maintaining organization and smooth operation of the main counter and daily activities
• Build positive, long-term relationships with our customers

What We Are Looking For

• Excellent customer service and communication skills
• Friendly and professional attitude
• Strong organizational and multitasking abilities
• Comfortable communicating with customers and technicians
• Reliable and proactive
• Ability to work efficiently in a fast-paced environment
• Comfortable using computers and learning auto shop management software
• Great attention to detail
• Ability to work as part of a team
• Previous experience in the automotive field, as a service advisor, service writer, parts person, or repair shop assistant is an asset but not required

What We Offer

• Full-time, permanent position
• Monday to Friday, 8:00 AM to 5:00 PM
• No regular evenings or weekends
• Competitive salaries
• Social benefits
• Stable position within an established local business
• Supportive, team-oriented work environment
• Opportunity to learn and grow in the automotive industry

We are looking for someone who wants to become a valuable part of our team—not just fill a position. If you are personable, organized, motivated to learn, and interested in the automotive industry, we would love to hear from you.

We thank all applicants for their interest. Only those selected for an interview will be contacted.