Service Advisor

Boisvert Ford, located in Boucherville, Quebec, is seeking a Technical Advisor to join its team and ensure excellent customer service within our dealership.

Job Description

• Welcome customers and understand their technical needs in collaboration with the after-sales team.
• Clearly explain diagnostics, repairs, and estimated costs, then propose suitable solutions.
• Prepare and present service estimates, monitor repairs, and communicate deadlines to customers.
• Work closely with technicians and sales staff to optimize the customer experience and service times.
• Participate in updating customer records and tracking interventions in workshop IT tools.
• Maintain a high level of quality and safety while adhering to dealership and industry standards and procedures.

Profile Required

• Minimum of one year of experience in a similar role or in technical customer service.
• Good knowledge of vehicles and automotive systems; relevant training is an asset.
• Excellent communication and customer service skills; ability to explain technical concepts clearly.
• Team spirit, analytical mindset, and organizational skills; ability to handle multiple tasks simultaneously.
• Proficiency in French; English is an asset.
• Proficiency with computer tools and CRM/ERP processes.

Our Offer and Culture

• Company closed on weekends to promote work-life balance.
• On-site cafeteria and free parking.
• Retirement plan for employees and comprehensive group insurance (dental, medical and pharmaceuticals, vision, travel, disability, life, paramedical care; coverage for medical and pharmaceutical expenses).
• Travel insurance and mobility assistance covering team needs.
• Continuing education and paid training; employment opportunities after internship based on performance.
• Employee discounts and additional benefits to reward dedication and performance.
• Nearby public transport and other facilities making employees' daily lives easier.

If you see yourself in this profile and want to contribute to the success of Boisvert Ford, join a dedicated and customer-oriented team where your technical expertise will be valued and developed.