Parts counter person

UNITED AUTO ALFA ROMEO, Boisbriand, Quebec, is seeking a Parts Counter Person to join our busy parts department. The successful candidate will have at least 1 year of experience in a parts counter or automotive parts environment, a customer-service mindset, and the ability to work efficiently in a fast-paced team setting.

What you'll do

• Greet customers at the parts counter and identify their vehicle parts needs, using OEM catalogs and our parts database.
• Look up and verify part numbers, check stock levels, and prepare quotes and orders.
• Process parts sales and returns, and handle warranty/RMA processes with accuracy.
• Place orders with suppliers as needed to fulfill customer requests and manage backorders.
• Collaborate with Service and Sales teams to ensure timely parts availability and dispatch.
• Maintain an organized, clean, and safe parts department; update inventory records; conduct cycle counts.
• Upsell accessories, maintenance items, and service-related parts when appropriate.
• Maintain customer records with price quotes and order history; follow up on outstanding orders.

What we're looking for

• Minimum 1 year of experience in a parts counter or automotive parts environment.
• Knowledge of automotive parts catalogs and cataloging software; ability to identify parts by OEM numbers and cross-reference.
• Proficient computer skills and experience with POS or ERP systems; ability to enter data accurately.
• Strong customer service orientation; effective communication, listening, and problem-solving skills.
• Excellent organizational abilities; able to multitask and thrive in a fast-paced environment; keen attention to detail.
• Bilingual in French and English is preferred; additional languages are a plus.
• Valid driver's license is an asset.

Why join UNITED AUTO ALFA ROMEO

• Competitive compensation and comprehensive benefits.
• Career development opportunities and ongoing training.
• Positive, supportive team culture with a focus on teamwork and customer satisfaction.
• Employee discounts on parts and service, and a clear path for advancement.