Service Advisor

Ste-Marie Chevrolet Buick GMC Corvette is seeking an experienced senior Technical Advisor, solution-oriented and customer service-focused, to strengthen our GM technical and sales team.

Roles and responsibilities

• Act as a technical reference and primary contact for service and sales teams regarding GM vehicles (Chevrolet, Buick, GMC, and Corvette).
• Diagnose and resolve complex technical problems on GM vehicles, using technical bulletins (TSB), electronic diagnostics, and GM tools.
• Share knowledge of GM procedures, updates, and fixes with the team, and train technicians and advisors.
• Assist during test drives and present technical solutions to customers to facilitate purchasing and service decisions.
• Support planning of preventive maintenance and service campaigns, and ensure proper execution of repairs.
• Collaborate with the parts department to ensure the availability of genuine GM parts and optimize turnaround times.
• Contribute to compliance of work with GM’s quality, warranty, and safety standards.
• Participate in the continuous improvement of technical processes, tools, and investigation methods.
• Provide technical support during the sales process by explaining technical aspects and clarifying GM warranties and options.
• Supervise and mentor colleagues to develop their technical skills and product knowledge of GM vehicles.

Minimum requirements

• At least 3 years of experience with General Motors (GM) products.
• Technical or college diploma in automotive mechanics or equivalent experience.
• Good knowledge of GM systems (engine, electronics, transmissions, safety, and connectivity).
• Excellent communication and customer service skills; ability to explain technical concepts clearly.
• Ability to work independently and as part of a team, with good organizational and time management skills.
• Fluent in French; technical English is an asset.
• Valid driver’s license.

Advantages

• Employee retirement plan
• Employee referral bonus
• Cafeteria
• Competitive compensation
• Continuing education
• Employee discounts
• Free parking
• Medical and paramedical expense insurance
• Life insurance
• Drug insurance
• Paid training
• Performance bonuses
• Recognition program
• Reimbursement for training and professional development activities
• Sick leave
• Travel insurance
• Uniform provided
• Vision care insurance
• Work-life balance
• Work boots

Why work at Ste-Marie Join a team dedicated to excellence in service and the GM customer experience, with opportunities for professional development and an environment that values teamwork and technical expertise. You will work in a setting where ongoing training and performance are recognized and rewarded.