Sales Manager

We are Solution Mazda Châteauguay, your leading Mazda dealership on the South Shore. As part of our growth and the development of our used vehicle department, we are seeking a Used Vehicle Sales Manager with at least 3 years of experience managing a automotive sales team.

Key Responsibilities

• Lead, coach, and motivate the used vehicle sales team to achieve and exceed quarterly and annual goals.
• Define and guide the sales strategy for the USED VEHICLES department, ensuring an exceptional customer experience from welcome to signing.
• Oversee the sales process, vehicle appraisal, inventory management, and presentation of certified and non-certified used vehicles.
• Analyze performance metrics (KPIs: sales volume, conversion rate, gross margin, lead yield) and implement quick corrective actions.
• Collaborate with finance, service, and parts departments to optimize the customer experience and maximize profitability.
• Ensure compliance with standards and procedures, provide ongoing team training, and promote best practices in customer service.
• Represent the department in inter-departmental meetings and support marketing efforts to increase the visibility of used vehicles.

Required Qualifications

• Minimum of 3 years of experience in automotive sales management, ideally focused on used vehicles.
• Strong leadership skills, ability to inspire and develop a team, results-oriented mindset.
• Excellent communication and customer service skills; ability to work in a team and manage competing priorities.
• Knowledge of appraisal and trade-in processes, financing programs, and CRM tools; proficiency with standard office software.
• Relevant degree in business administration, marketing, sales, or related field; French language skills required; English is a plus.
• Analytical mind, proactive attitude, and ability to thrive in a dynamic environment.

What We Offer

• Friendly and family-like work environment, focused on service excellence and professional development.
• Free parking and competitive benefits (medical and pharmaceutical insurance, life insurance, performance bonuses).
• Continuous training and opportunities for advancement within a passionate Mazda vehicle team.
• A supportive environment ready to foster your leadership to build a high-performing team and satisfy demanding customers.

Why Join Solution Mazda Châteauguay

• You will work in a company where customer commitment is at the heart of our values, with tailored offers and solutions for every budget.
• You will help strengthen our dealership's reputation on the South Shore, while benefiting from solid operational support and a strong team spirit.
• You will have the opportunity to implement innovative strategies and lead a results- and customer service-oriented team.