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b07c3f193ND - Job listing

Technical Advisor for the SAAQ

Service • Automotive

offer.business

Expected salary range

Starting at $53,000

Job Status

Full-time

Work Location

Centre de Mécanique Gagnon

Montréal QC, Canada

Workplace

On site

Job description

Gagnon Mechanical Center / Gagnon Auto Electric, a member of the NAPA AUTOPRO flag and with over 70 years of experience, is seeking a Technical Advisor for the SAAQ to join our dynamic team in Montreal. As a family business, we value listening, development, and teamwork, offering exemplary customer service.

Job Description

  • Greet the customer and establish a trusting relationship from the first contact.
  • Provide exceptional customer service by responding clearly and politely to all questions related to the SAAQ and associated procedures.
  • Effectively communicate relevant information, the steps to follow, and the required documents.
  • Manage incoming and outgoing calls, schedule and organize appointments, and follow up on requests.
  • Guide customers towards the most suitable solutions and collaborate with technicians and the administrative team to ensure smooth service.
  • Maintain accurate and up-to-date customer records, respecting confidentiality and security standards.

Profile sought

  • Minimum 1 year of experience in customer service or a similar technical role.
  • Excellent communication skills in French (spoken and written); English is an advantage.
  • Ability to handle multiple tasks simultaneously, prioritize, and work effectively in a dynamic environment.
  • Team spirit, sense of service, and solutions-oriented approach.
  • Knowledge of procedures related to the SAAQ would be an advantage; strong interest in the automotive sector.

Advantages and conditions

  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discounts
  • Evening / night bonus
  • Flexible schedules
  • Medical and paramedical expense insurance
  • Life insurance
  • Drug insurance
  • Monetary allowance for tool purchase
  • Reimbursement for training and skills development activities
  • Prescription safety glasses
  • Sick leave
  • Travel insurance
  • Uniform provided
  • Eye care insurance
  • Work boots

At Gagnon Mechanical Center / Gagnon Auto Electric, you will have the opportunity to develop your skills in a stable and friendly environment, actively contributing to the success of our team and the well-being of our customers.

Task to perform

  • Answer phone requests
  • Cash register management
  • Customer follow-up
  • Customer service
  • Data entry
  • Follow up on repair and services
  • Making appointments
  • Open and close work orders
  • Service and products sales

Work condition and benefits

  • Dental insurance plan
  • Disability insurance
  • Employees assistance program
  • Employees discounts
  • Evening / Night bonus
  • Flexible hours
  • Insurance of medical and paramedical expenses
  • Life insurance plan
  • Medical insurance
  • Reimbursement of training and development activities
  • Sick day off paid
  • Travel insurance
  • Uniform provided
  • Vision insurance plan
  • Work boots

Desired profile

Details

Join Our Team!

We are looking for a passionate and dynamic technical advisor to join our team. If you have expertise in heavy vehicle mechanics and a talent for customer service, this opportunity is for you!

Your Skills and Experience:

  • Excellent customer orientation and customer service skills
  • Expertise in heavy vehicle mechanics and troubleshooting
  • Excellent communication skills, both verbal and written
  • Ability to manage multiple tasks, effectively manage time, and meet deadlines
  • Good leadership, organizational, and planning skills
  • Initiative and adaptability
  • Proficiency in MS Office tools
  • Bilingual in French and English

Additional Assets:

  • Knowledge of Serti software
  • Diploma of Vocational Studies (DEP) in mechanics or a related field

If you are motivated, able to quickly assess problems and propose innovative solutions, we want to meet you! Don't miss this chance to be part of a team that values each member and offers growth opportunities. Apply now!

Experience with these brands

1 year as Service Advisor

Languages

Spoken

Written

English
French

Qualities

  • Organized
  • Team spirit
  • Interpersonal skills
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