Technical Advisor for the SAAQ

Gagnon Mechanical Center / Gagnon Auto Electric, a member of the NAPA AUTOPRO flag and with over 70 years of experience, is seeking a Technical Advisor for the SAAQ to join our dynamic team in Montreal. As a family business, we value listening, development, and teamwork, offering exemplary customer service.

Job Description

• Greet the customer and establish a trusting relationship from the first contact.
• Provide exceptional customer service by responding clearly and politely to all questions related to the SAAQ and associated procedures.
• Effectively communicate relevant information, the steps to follow, and the required documents.
• Manage incoming and outgoing calls, schedule and organize appointments, and follow up on requests.
• Guide customers towards the most suitable solutions and collaborate with technicians and the administrative team to ensure smooth service.
• Maintain accurate and up-to-date customer records, respecting confidentiality and security standards.

Profile sought

• Minimum 1 year of experience in customer service or a similar technical role.
• Excellent communication skills in French (spoken and written); English is an advantage.
• Ability to handle multiple tasks simultaneously, prioritize, and work effectively in a dynamic environment.
• Team spirit, sense of service, and solutions-oriented approach.
• Knowledge of procedures related to the SAAQ would be an advantage; strong interest in the automotive sector.

Advantages and conditions

• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discounts
• Evening / night bonus
• Flexible schedules
• Medical and paramedical expense insurance
• Life insurance
• Drug insurance
• Monetary allowance for tool purchase
• Reimbursement for training and skills development activities
• Prescription safety glasses
• Sick leave
• Travel insurance
• Uniform provided
• Eye care insurance
• Work boots

At Gagnon Mechanical Center / Gagnon Auto Electric, you will have the opportunity to develop your skills in a stable and friendly environment, actively contributing to the success of our team and the well-being of our customers.