Service Manager

Confidential position - Service Director, based in Quebec, Canada

As part of a confidential mandate, we are seeking a Service Director for a leading player in the automotive sector, based in Quebec. The ideal candidate will be able to oversee operational excellence of the service and ensure a top-notch customer experience, while managing the team and performance indicators in a dynamic and results-oriented environment. An in-depth knowledge of industry systems and tools, including Serti, is essential. Knowledge of Stellantis is an asset.

Key Responsibilities

• Define and implement the strategy and objectives of the service, ensuring operational excellence in after-sales and customer service.
• Lead, coach, and unify a multidisciplinary team (technicians, advisors, parts, training) to achieve customer satisfaction and productivity goals.
• Manage the service budgets, monitor performance indicators (KPIs), and optimize processes to improve margins and turnaround times.
• Ensure service quality and safety, handle customer escalations, and propose proactive solutions to prevent incidents.
• Collaborate closely with the Sales, Parts, Repair, Quality, and Production departments to guarantee a smooth customer experience and operational coordination.
• Drive continuous improvement and digitization of service operations.
• Ensure compliance with internal standards, regulatory requirements, and manufacturer and partner (Stellantis) obligations.
• Represent the service within management, prepare reports, and contribute to strategic planning.
• Design and implement training plans, talent development, and succession planning.
• Maintain clear and transparent communication with internal and external stakeholders.

Professional Requirements

• At least 3 years of experience in a similar leadership role managing a service department.
• Knowledge of the Serti system is required.
• Knowledge of Stellantis is considered an asset.
• Relevant degree in management, business administration, engineering, mechanics, or related field; or equivalent experience demonstrating managerial and operational skills.
• Excellent leadership skills, team management, and talent development.
• Strong customer orientation, analytical skills, and decision-making ability in a dynamic environment.
• Excellent communication skills in French; technical English is an asset.
• Ability to work rigorously, prioritize, and deliver on deadlines, fostering a culture of safety and quality.

Benefits and Conditions

• Competitive salary tailored to profile and experience.
• Comprehensive benefits and retirement plan.
• Opportunities for professional development and advancement within an international group.
• Stimulating work environment focused on innovation and continuous improvement.
• Commitment to work-life balance and diversity.

Confidentiality

• This process is strictly confidential. Applications will be handled discreetly, and only selected candidates will be contacted for next steps.