Follow-up & Appointment Clerk

Subaru Repentigny, a member of Tremblay Auto Group, located in Repentigny, is looking for a Follow-Up Clerk ready to join a dynamic team focused on customer service.

Job Description We are seeking a Follow-Up Clerk capable of providing proactive follow-up with our potential and existing customers, in close collaboration with the Sales and Service departments. You will contribute to optimizing customer satisfaction and maximizing business opportunities while maintaining an exemplary customer relationship.

Responsibilities

• Make follow-up calls and send follow-up emails to potential and existing clients according to established protocols.
• Track incoming and outgoing leads in the CRM and keep records up to date.
• Plan and coordinate follow-ups, call back clients after a visit, test drive, or service, to ensure satisfaction and conversion.
• Collaborate with the Sales and Service teams to prepare relevant proposals and qualified appointments.
• Analyze the outcomes of follow-up campaigns and suggest operational improvements.
• Adhere to confidentiality policies and customer service standards.

Profile Sought

• At least one year of experience in a customer follow-up role, telemarketing, sales, or customer service.
• Excellent communication skills, active listening, proficiency in French both spoken and written; English is a plus.
• Good organization, priority management, and a strong sense of customer service.
• Proficiency with computer tools and a CRM; ability to quickly learn internal systems.
• Positive attitude, team spirit, and results-oriented.

We Offer

• Cafeteria
• Competitive salary
• Continuing education
• Disability insurance
• Employee discounts
• Free parking
• Medical and paramedical expense insurance
• Life insurance
• Drug insurance
• Nearby public transportation
• Sick leave
• Travel insurance

Subaru Repentigny invites you to join a team passionate about service excellence and showcasing Subaru vehicles, within a stimulating environment focused on professional development.