Appointment Scheduler

Genesis Rive-Sud, located in Brossard, Quebec, is looking for an experienced Appointment Clerk in the automotive industry. You will be at the heart of the customer experience, ensuring efficient appointment management and smooth coordination between the service and sales departments. Joining our team means becoming part of a dynamic environment focused on quality service and customer satisfaction.

Main Responsibilities

• Greet customers and handle incoming calls regarding appointments.
• Schedule and coordinate appointments for after-sales service and sales, optimizing the use of resources and technician schedules.
• Update customer records and the appointment booking system (CRM/PMS) accurately.
• Perform follow-ups, manage cancellations and rescheduling.
• Work closely with the service and sales teams to ensure a smooth and satisfying customer experience.
• Monitor appointment flow performance indicators and suggest operational improvements.

Desired Profile

• Minimum 1 year of experience in the automotive industry (appointment clerk, reception, customer service, or equivalent role).
• Excellent communication skills, customer service orientation, and ability to handle multiple requests simultaneously.
• Proficiency with computer tools and appointment systems/CRM; accuracy and rigor in documentation.
• Positive attitude, autonomy, versatility, and team spirit.
• Bilingual (French and English) is an asset.

Benefits

• Competitive salary
• Dental insurance
• Disability insurance
• Life insurance
• Cafeteria
• Free parking
• Sick leave

Additional Information

• Employment type: To be determined
• Location: Brossard, Quebec