Service Manager

Brossard Mitsubishi is looking for a passionate, motivating, and results-oriented Service Manager.

Recognized as the number one service department in Canada within the Mitsubishi network in 2025, our dealership continues to grow and wants to hire a leader capable of maintaining our standards of excellence while contributing to the evolution of our operations.

We are seeking someone who wants to take the helm of a high-performing department, lead an experienced team, and play a key role in customer satisfaction as well as achieving our performance and profitability goals.

Your Role

As Service Manager, you will be responsible for the complete management of the after-sales service department, both operationally and team-wise. You will oversee operational efficiency, team motivation, customer experience, and the achievement of the department's financial objectives.

Main Responsibilities

Ensure management, optimization, and development of the service department Plan, supervise, and optimize daily operations Lead, motivate, and develop the team (advisors, technicians, etc.) Establish schedules based on operational needs and workload Ensure adherence to standards and internal processes Provide an exceptional customer experience and handle complex situations Monitor performance indicators and implement action plans Work closely with the sales, parts, and administration departments Participate in recruitment, onboarding, and staff training Ensure compliance with health and safety standards Be present on the floor and support daily operations Perform any other related tasks as required

Profile Sought

Experience and Education:

Background in management, automotive mechanics, or related field (or equivalent experience) Minimum of 2 years of experience as a Service Manager (mandatory) Experience in an auto dealership (a significant asset)

Key Skills:

Motivational leadership and hands-on approach Strong customer focus and results orientation Excellent organizational and planning skills Good understanding of after-sales operations Ability to develop team performance and optimize processes

Personal Skills:

Autonomy and initiative Ability to handle pressure and peak periods Excellent communication skills Team spirit and collaboration Rigor and sense of responsibility Focus on continuous improvement

Conditions

Permanent full-time position Competitive salary based on experience + bonus program Group insurance plan Modern, dynamic, and growing work environment

Ready to propel your career within a department recognized among the best in the country? Apply now.