Fixed Operations Manager

Job Description
Saint-Laurent Hyundai is seeking a Fixed Operations Manager to ensure the performance and coordination of after-sales services at our two dealerships, Hyundai Saint-Laurent and Genesis Saint-Laurent. The role aims to optimize the operations of the service department (maintenance, parts, and accessories), to guarantee operational excellence, and to provide an exceptional customer experience.

Key Responsibilities

• Lead and coordinate all after-sales activities for both dealerships (maintenance, parts, accessories) to ensure timely service and quality standards in line with manufacturer requirements.
• Define and monitor key performance indicators (productivity, repair rate, customer satisfaction, operational costs, service margin) and implement necessary corrective actions.
• Plan human and material resources (schedules, staffing, parts inventory) to maximize workshop efficiency and availability.
• Supervise technical and administrative teams; develop talent, promote safety, and foster a culture of continuous improvement.
• Collaborate closely with Sales and Financing departments to optimize the customer experience and interdepartmental workflows.
• Manage the service budget, purchasing, and relationships with suppliers, seeking cost-saving opportunities and efficiency improvements.
• Implement continuous improvement and training initiatives (procedures, tools, work methods).
• Ensure compliance with Hyundai and Genesis standards, warranty programs, and maintenance and safety policies.
• Guarantee a high-quality customer experience and foster loyalty through professional and proactive communication.
• Lead cross-departmental projects between the two dealerships to standardize practices and optimize overall performance.

Candidate Profile

• Minimum of 3 years of experience in fixed operations management or a similar role in the automotive sector.
• Good knowledge of after-sales processes, warranties, and manufacturer standards.
• Excellent leadership, team management, communication, and problem-solving skills.
• Customer and results-oriented; ability to work in a bilingual environment (French, English an asset).
• Proficiency with computer tools and service management systems; aptitude for data analysis and decision-making based on figures.

Advantages

• Competitive compensation
• Continuing education
• Cafeteria
• Paid day off
• Disability insurance
• Health and paramedical insurance
• Life insurance
• Medical coverage
• Travel insurance
• Work-life balance

At Saint-Laurent Hyundai, we are looking for a rare gem to enhance a team dedicated to customer satisfaction and operational excellence. Join us to contribute to the growth and success of our Hyundai Saint-Laurent and Genesis Saint-Laurent dealerships.