Parts counter person

Confidential Offer – we are looking for an experienced professional to support our automotive parts team, based in Repentigny, Quebec. This is a confidential position and aims to fill the role quickly.

Job Context Integrated into the parts department, you will act both as a clerk and sales advisor, ensuring impeccable customer service and guaranteeing the availability and relevance of the parts sold. You will work closely with the workshop, after-sales service, and logistics teams to maximize customer satisfaction and operational efficiency.

Main Responsibilities

• Welcome, listen to, and advise customers on the parts and accessories suitable for their vehicle.
• Identify references and suggest the best solutions based on the vehicle and the issue encountered.
• Prepare quotes, process sales, and follow up on orders and deliveries.
• Manage returns, exchanges, and non-conformities professionally.
• Enter orders into the system, monitor stock levels, and coordinate supplies.
• Maintain accuracy and organization of the counter and store inventory.
• Collaborate with the workshop and after-sales service to optimize turnaround times and customer satisfaction.
• Respond promptly to customer inquiries in-store, by phone, or email.
• Ensure cleanliness, orderliness, and safety of the parts area.

Requirements and Qualities Sought

• Minimum one year of experience in a similar role involving automotive parts sales.
• Good knowledge of automotive parts, their uses, and vehicle configurations.
• Proficiency in computer tools and parts management systems (POS/ERP or equivalent).
• Excellent interpersonal skills and customer service orientation.
• Organizational skills, reliability, attention to detail; ability to handle multiple requests simultaneously.
• Team spirit and ability to work in a dynamic environment.
• Fluent French; functional English considered an asset.
• Relevant diploma (e.g., DEP in automotive parts or equivalent) or equivalent experience.

Benefits and Conditions

• Stable and stimulating work environment within a team dedicated to customer satisfaction.
• Competitive salary and social benefits.
• Opportunities for training and professional development.
• Flexible hours and potential advancement within the parts department.

Selection Process Applications will be handled confidentially. The process may include interviews and, if applicable, relevant assessments to evaluate technical skills and cultural fit. The timeline will be communicated to the successful candidates.

Final Note This offer aims to build a strong, customer-oriented team in the automotive parts sales sector, ensuring a smooth and efficient customer experience within our establishment in Repentigny.