Delivery coordinator

Elite Ford St-Jérôme, a member of the Groupe Tremblay, is seeking a Delivery Coordinator to ensure the handover of sold vehicles and to provide an exceptional customer experience. Based in Saint-Jérôme, you will join a dynamic team dedicated to serving our Ford customers and used vehicle clientele, with a focus on quality and professionalism.

Main Responsibilities

• Manage the delivery of sold vehicles, coordinate handover steps with customers and relevant departments.
• Complete document signing and ensure administrative compliance related to sales and ownership transfer.
• Explain vehicle functions, features, and options during delivery and answer customer questions.
• Collaborate with sales, service, and financing teams to ensure smooth and seamless delivery.
• Schedule deliveries, monitor deadlines, and provide effective follow-up with customers after delivery.
• Ensure vehicle readiness for delivery (cleanliness, equipment, manuals, documentation) and the overall customer experience.

Requirements and Desired Profile

• Minimum of 1 year of relevant experience in a role related to delivery, customer service, or automotive sales.
• Excellent communication and customer relations skills; ability to simplify technical information.
• Organization, attention to detail, versatility, and ability to manage multiple deliveries simultaneously.
• Knowledge of automotive sales documents and ownership transfer procedures.
• Fluent in French; English is an asset.
• Valid driver's license and good driving ability.
• Availability to work during business hours with required flexibility.

Benefits and Culture

• Employee discounts
• Free parking
• Life insurance
• Medication coverage
• Public transportation nearby
• Work-life balance

At Elite Ford St-Jérôme, you will be part of a group committed to providing the best customer experience and supporting the professional development of its employees. If you aspire to be part of a dynamic, excellence-oriented team, we invite you to consider this role.