Parts counter person

Genesis Saint-Laurent, based in Montreal, is known for elegance, performance, and excellence in automotive service. Do you want to join a passionate team and offer a first-class customer experience in a premium environment? Join us as a Parts Clerk / Service Advisor.

Job Description
We are looking for a Parts Clerk / Service Advisor to support our parts department and after-sales service activities. The role combines sales, technical advice, and parts management, with a strong emphasis on personalized service and customer satisfaction. You will operate at the heart of a Genesis experience, ensuring precise and efficient support at each step of the customer journey.

Key Responsibilities

• Greet and advise customers on parts and accessories suited to their needs and their Genesis vehicle.
• Identify the necessary parts, prepare quotes and orders, and ensure traceability until delivery.
• Manage the parts department stock: receiving, quality control, preparing orders for workshops and customers, and participating in inventory.
• Collaborate with the technical team and after-sales service to ensure smooth and prompt service.
• Use the parts management system and computer tools to process requests, orders, and returns.
• Participate in cross-selling and customer loyalty initiatives.
• Follow inventory procedures, quality assurance standards, and safety rules.

Profile

• Minimum experience: 1 year in automotive parts sales or customer service.
• Knowledge of automotive parts and systems; experience with Genesis parts is a plus.
• Excellent interpersonal skills, a service-oriented attitude, and ability to work in a team.
• Good organizational skills, precision, and ability to prioritize.
• Proficiency with computer tools and parts management systems; quick learner of internal software.
• Bilingual French-English is an asset; clear and professional communication.
• Proactive mindset, solution-oriented, and able to thrive in a dynamic environment.

What We Offer

• Modern cafeteria and work environment.
• Competitive salary.
• Ongoing training and personalized support.
• Paid day(s) off.
• Disability insurance and medical and paramedical expense coverage.
• Life insurance and medication coverage.
• Travel insurance and nearby public transportation options.
• Work-life balance.
• A flexible and well-equipped work environment, centered on a culture of innovation, human connection, and excellence.