Fixed Operations Manager

Valleyfield Honda is seeking a Fixed Operations Director to lead the Service and Parts departments and ensure a high-quality customer experience while optimizing operational and financial performance.

Job Objective
Oversee all fixed operations activities (after-sales service and parts), ensure operational efficiency, customer satisfaction, and profitability, while maintaining compliance with Honda Canada standards and internal policies.

Key Responsibilities

• Set and achieve operational and financial objectives for the Service and Parts departments.
• Supervise and develop teams (recruitment, training, evaluations, succession planning) and foster a culture of operational excellence and safety.
• Optimize workshop processes (scheduling, flow, turnaround, quality) and parts management (inventory, purchasing, costs).
• Ensure compliance with Honda Canada standards, including warranties and customer satisfaction.
• Lead customer satisfaction initiatives: reduce intervention times, proactively manage claims, and continuously improve the customer experience.
• Define and monitor key performance indicators (KPIs), prepare regular reports, and propose corrective actions.
• Manage the fixed operations budget, operating costs, and investments in technology and tools.
• Collaborate with the Sales Department to optimize service programs and added value.
• Guarantee workplace safety, service quality, and regulatory compliance.
• Develop local partnerships and ensure effective supplier purchasing and service management.

Requirements

• Relevant degree (bachelor’s or equivalent) or equivalent experience in a similar position.
• At least 3 years of experience in managing or directing fixed operations (Service and Parts).
• Knowledge of automotive after-sales processes, policies, and Honda Canada programs.
• Strong financial management skills (budgets, costs, margins) and experience with service management systems and tools.
• Proven leadership, excellent communication, and problem-solving skills; customer-oriented with change management ability.
• Ability to work in a bilingual environment; French is required; English is a plus.

Profile

• Strategic leader capable of aligning operational goals with business strategy.
• Results-oriented with an analytical approach and strong autonomous decision-making skills.
• Ability to bring together multidisciplinary teams and inspire high standards of excellence and quality.
• Initiative, organized to prioritize actions in a dynamic environment.

Benefits

• Employee retirement plan
• Air-conditioned workshop
• Competitive salary
• Continuing education
• Vehicle allowance
• Disability insurance
• Employee discounts
• Medical and paramedical insurance
• Life insurance
• Prescription drug insurance
• Performance bonuses
• Gym
• Travel insurance