Customer Service Agent

Honda Casavant, a Honda dealership located in Saint-Hyacinthe, Quebec, is seeking a Customer Service Agent to join its team. This position is an ideal entry point for professionals looking to advance in the automotive industry and provide top-notch customer service.

Responsibilities

• Welcome customers in person and by phone, listen to their needs, and guide them to appropriate solutions.
• Handle requests related to Honda vehicles, maintenance, parts, and after-sales services, and ensure follow-up throughout the process.
• Record interactions and requests in the Customer Relationship Management (CRM) system and update files accurately and promptly.
• Coordinate with the Sales, Parts, and Workshop departments to ensure a smooth and efficient experience.
• Provide clear information on promotions, warranties, service terms, and deadlines.
• Manage delicate situations or complaints professionally, in accordance with company policies.
• Maintain a clean and welcoming workspace and contribute to Honda Casavant’s brand image.
• Participate in new customer onboarding and loyalty efforts through follow-up and after-sales initiatives.

Profile

• No experience required; beginners welcome; motivated and customer service-oriented.
• High school diploma or equivalent; training in customer service or administration is a plus.
• Excellent communication skills in French; operational English is an asset.
• Proficiency with standard computer tools and CRM software; ability to learn quickly.
• Team spirit, autonomy, ability to prioritize, and work in a fast-paced environment.
• Professional appearance, positive attitude, and problem-solving skills.

What we offer

• Continuing training and opportunities for advancement within the Honda network.
• Collaborative work environment and team support.
• Competitive salary and social benefits according to company policies.
• Schedules compatible with service needs and employment opportunities in Saint-Hyacinthe.