BDC Agent

Job Description Hawkesbury Cadillac Chevrolet Buick GMC, an established dealership in Hawkesbury, Ontario, is seeking a motivated and results-oriented BDC Agent to join our team. You will play a key role in handling leads, qualifying prospects, and coordinating appointments to deliver an exceptional customer experience and support the goals of our Sales and Service teams.

Responsibilities

• Manage incoming and outgoing calls, qualify prospects, and generate appointments for the sales team.
• Follow up and update leads in the Customer Relationship Management (CRM) system, ensuring smooth information transfer between the Sales and Service departments.
• Schedule and coordinate demonstration, test drive, and service appointments according to priorities and objectives.
• Proactively follow up with leads and existing clients to maximize conversion and retention potential.
• Maintain a high level of customer service, identify client needs, and direct them towards the most suitable solutions.
• Work closely with internal teams to optimize the customer experience and achieve performance indicators.

Desired Profile

• Minimum of 1 year of experience in a BDC role, telemarketing, customer service, or sales, preferably in the automotive industry or a related sector.
• Excellent oral and written communication skills in French; English is an asset.
• Proficiency with CRM tools and ability to manage multiple tasks and priorities simultaneously.
• Team spirit, organizational skills, attention to detail, and results-oriented.
• Ability to work in a fast-paced environment and adapt to the needs of clients and the team.
• Professional attitude, service-minded approach, and willingness to learn and grow.

Benefits

• Dental insurance
• Disability insurance
• Free parking
• Medical and paramedical expense insurance
• Life insurance
• Prescription drug coverage

Conditions

• Full-time position
• Professional work environment within a reputable network, with a dedicated and supportive team.