Customer Service Coordinator

At ALBI Mazda Mascouche, we do more than just sell cars… We create experiences. Every interaction with our customers is an opportunity to stand out, and that’s exactly where your role becomes very important. We are currently looking for a Customer Service Coordinator who will become a pillar of our after-sales experience. Someone who understands that behind each file, there is a person, an expectation, sometimes dissatisfaction… and above all an opportunity to turn a situation into a lasting relationship. If you are known for your listening skills, professionalism, and ability to handle sensitive situations with calmness and efficiency, you will probably really enjoy this role. Main responsibilities:

• Handle customer complaints promptly, according to dealership policies
• Implement and maintain a customer satisfaction system for after-sales service
• Analyze reports related to customer loyalty and make recommendations to your supervisor
• Create and maintain harmonious relationships with customers to foster their loyalty and generate referrals
• Establish high standards for customer service
• Follow up on sensitive or problematic customer files
• Analyze satisfaction surveys (CSI) and implement corrective actions
• Manage customer escalations and critical situations Job requirements:
• Experience in customer service, ideally in the automotive or after-sales field
• Excellent communication skills and ability to handle delicate situations
• Strong sense of listening, empathy, and problem-solving
• Ability to analyze data and propose improvement strategies
• Organization, rigor, and autonomy
• Proficiency in French (English is a plus)
• Comfort with computer tools Working conditions:
• Competitive salary;
• Full-time day position, Monday to Friday from 8:00 am to 4:30 pm;
• Dynamic environment; Why join the ALBI le Géant Group?
• Training provided
• Weekends off
• Competitive industry salaries
• Comprehensive benefits (including dental insurance, vision care, and specialists)
• Savings and retirement plan with employer participation
• Additional paid holidays during the holiday season
• Paid sick days
• Interesting advancement opportunities
• Dynamic work environment focused on teamwork
• Values of transparency, integrity, and professionalism
• Active social club (activities, contests, events, etc.)
• Employee discounts (purchases, service, and parts) ALBI le Géant WE ARE WAITING FOR YOU! Only shortlisted candidates will be contacted. Masculine gender is used to lighten the text.