Liaison Agent

CARSTAR Laval Ste-Rose is looking for a Liaison Agent to join their dynamic team. We offer a professional environment focused on customer service and quality repairs, with competitive benefits and favorable conditions.

Responsibilities

• Serve as the main point of contact for customers, insurers, and the repair team.
• Prepare and organize appointments, monitor case progress, and communicate updates to clients.
• Collect, verify, and manage required documents (accidents reports, authorizations, estimates, assessment reports, etc.).
• Ensure entry and follow-up of information in computer systems and internal databases.
• Work closely with estimators, technicians, and managers to ensure deadlines are met and customer satisfaction is achieved.
• Proactively and professionally address customer questions and concerns.
• Perform general administrative tasks and support daily operations as needed.

Required Qualifications

• Experience: 0 years required; beginner level accepted, internal training provided.
• High school diploma or equivalent.
• Excellent oral and written communication skills in French; functional English is an asset.
• Customer service-oriented, with strong interpersonal and problem-solving skills.
• Ability to work independently and as part of a team, prioritize tasks, and multitask in a dynamic environment.
• Proficiency in basic computer tools (Microsoft Office suite and case management systems).
• Availability for regular weekday hours; understanding of operational requirements and versatility.

Benefits

• Dental insurance, disability insurance, medical and paramedical expense insurance, health and prescription coverage (medications), travel insurance, and life insurance.
• Free on-site parking.
• Nearby public transportation.
• Company closed on weekends, offering a good work-life balance.
• Collaborative work environment focused on professional development.