Service Advisor

We are looking for a passionate and customer-oriented Technical Advisor to join the after-sales service team at Brossard Cadillac. You will be the preferred intermediary between our customers and our technicians, ensuring a smooth and high-quality experience around Cadillac vehicles and their advanced technologies, including Cadillac Super Cruise. Your role is key to transforming the dealership experience and building loyalty among demanding customers.

Main Responsibilities

• Welcome customers and understand their needs, clearly explaining the recommended interventions.
• Schedule, coordinate, and follow up on repairs and maintenance with technicians, while respecting deadlines.
• Prepare accurate and transparent quotes, and communicate costs and options associated.
• Explain diagnostics and repairs in a simple and accessible manner, ensuring customer understanding.
• Follow after-sales service procedures and ensure service quality and customer satisfaction.
• Update customer records and document interventions in the management system.
• Offer services and solutions tailored to Cadillac vehicles when relevant.
• Work closely with team members, including the finance and sales departments, to optimize the customer experience.

Profile Sought

• Minimum of 3 years of experience in a similar role (car dealership, after-sales service, or workshop).
• Excellent interpersonal and communication skills, in French; English is an asset.
• Knowledge of diagnostic tools and automotive maintenance processes; ability to interpret technical reports.
• Proficiency with workshop management systems and common computer software.
• Ability to work in a dynamic environment, with good prioritization and stress management.
• Valid driver's license.
• Team spirit, customer service orientation, and attention to detail.

Benefits and Conditions

• Air-conditioned workshop
• Closed on weekends
• Competitive salary
• Continuing education
• Free parking
• Medical and paramedical expense insurance
• Life insurance
• Medication insurance
• Paid training
• Nearby public transportation
• Travel insurance

Why Join Us

At Brossard Cadillac, people are at the heart of our success. Joining our team means working in a dynamic and collaborative environment where each talent is valued and encouraged to grow. Benefit from personalized support to boost your career, ongoing training tailored to your goals, and a work environment focused on innovation and transparency. If you are seeking a stimulating challenge within a company that genuinely invests in the potential of its employees, you are in the right place. Come write the next chapters of our shared success with us.