Financial Services Manager

GM Montplaisir, a Chevrolet, Buick, and GMC dealership in Drummondville, is seeking a Financial Services Manager to lead the sale of insurance, loans, and automobile warranties to our clientele.

Responsibilities

• Lead and coordinate the team responsible for proposing simple and tailored financial solutions to customers.
• Set sales targets and implement the necessary actions to achieve them while ensuring exemplary customer service.
• Support advisors in presenting available options and ensure clarity of the information communicated.
• Monitor team results and prepare clear reports for management.
• Collaborate with the sales and after-sales departments to provide a smooth and consistent customer experience.
• Maintain ethical and compliant practices in all transactions and interactions with clients.
• Represent the company with financial partners and ensure proactive relationship management.

Profile

• Experience requirement: at least one year in a role related to selling financial services or managing a team.
• Excellent communication and listening skills, with the ability to explain simple and useful financial options.
• Team spirit, organizational skills, and customer service orientation.
• Ability to offer tailored solutions and advise clients clearly and respectfully.
• General knowledge of financial products related to vehicle purchase is desired, without technical requirements.
• Relevant training in finance, business, or customer service is an asset.

Benefits and Context

• Dynamic work environment focused on customer service and professional development.
• Competitive compensation and social benefits.
• Opportunities for growth within GM Montplaisir and the GM network, with support for developing your skills and leadership.
• Based in Drummondville, you will work within a friendly team at a dealership committed to customer satisfaction and quality services.