Service Advisor

Saint-Laurent Hyundai, a dealership in the Montreal area, is looking for a passionate and service-oriented Technical Advisor to join our dynamic team.

Responsibilities and duties

• Greet and listen to customers upon their arrival at the service department, identify their needs, and determine maintenance or repair priorities.
• Guide customers on technical options and provide clear and transparent estimates.
• Work closely with technicians to ensure efficient planning of work and follow-up on cases.
• Explain the work performed, timeframes, and costs to customers in an understandable manner, while ensuring satisfaction and loyalty.
• Ensure compliance with internal procedures, safety standards, and Hyundai quality standards.
• Manage appointments and maintain proactive communication with customers throughout the process.

Ideal candidate

• Minimum of 1 year of experience in a similar role, ideally in the automotive sector or after-sales service.
• Solid knowledge of automotive systems and maintenance and repair practices.
• Excellent interpersonal skills and a strong customer service mindset.
• Ability to explain technical information simply and facilitate customer decision-making.
• Good organizational skills and team spirit; proficiency with service management software is a plus.
• Fluent in French; English is an asset.
• Valid driver’s license and availability to work during service hours.

What we offer

• Cafeteria
• Competitive salary
• Ongoing training
• Paid day off
• Disability insurance
• Medical and paramedical expense insurance
• Life insurance
• Medication insurance
• Travel insurance
• Work-life balance

Why work with us

• A team dedicated to your satisfaction and that of our customers.
• Opportunities for professional development and regular training to stay at the forefront of Hyundai technologies.
• A stimulating work environment focused on service excellence and respecting group values.