Parts counter person

We are looking for a Parts Clerk / Sales Advisor to join our team at Cadillac Laval, located in Laval, Quebec. This full-time position is ideal for a customer service and automotive parts-oriented professional, ready to contribute to a premium customer experience.

Key Responsibilities

• Greet customers and identify their needs for parts and accessories, offering tailored solutions.
• Advise on spare parts and technical solutions, considering Cadillac vehicles and other brands served by the store.
• Manage orders and sales transactions: preparing parts, invoicing, tracking orders, exchanges/returns.
• Promote complementary sales, parts programs, and ongoing promotions.
• Ensure proper management of the parts stock: receiving, labeling, inventory, organizing, and detecting discrepancies.
• Collaborate with the after-sales service team and technicians to ensure the correctness of ordered parts.
• Maintain accuracy of customer records and parts in the computer system and management software.
• Provide fast, courteous, and professional service, even during busy periods.
• Participate in ongoing training on products, procedures, and store safety standards.

Requirements and Qualifications

• Minimum of 1 year of experience in a similar role, ideally in automotive parts sales.
• Knowledge of automotive parts and accessories and the ability to interpret simple technical diagrams or schematics.
• Excellent customer service and communication skills in French; functional English is an asset.
• Proficiency with computer tools and parts management and POS software; experience with an ERP system is preferred.
• Good team spirit, organizational skills, and ability to handle multiple tasks simultaneously.
• Availability to work on a variable schedule, including evenings and weekends if necessary.

Advantages and Opportunities

• Competitive compensation and performance-based bonuses.
• Benefits after the probationary period.
• Employee discounts on parts, accessories, and services.
• Initial training and ongoing professional development, with opportunities for advancement to senior advisor, parts management, or supervisory roles.
• Stimulating work environment focused on customer service, within a professional and motivated team.

At Cadillac Laval, you will join a team dedicated to excellence in service and customer experience, in a setting focused on quality and performance.