Technical Advisor

Acura Montreal Centre is looking for a Service Advisor to join their team!
Main Responsibilities

• Greet customers in the service department and open work orders.
• Follow up on work and close the work orders.
• Prepare appointments for the next day and manage the courtesy vehicle fleet.
• Answer calls and schedule service appointments.
• Track parts ordered from suppliers for customers.
• Understand and apply manufacturer warranty policies, including prepaid maintenance plans.
• Handle requests related to extended warranties.
• Use the dealership’s various computer platforms efficiently.
• Provide professional and personalized customer service.
• Collaborate with technicians, parts department, and other team members to ensure an exceptional customer experience.

Profile Sought

• Experience in the automotive industry (any relevant experience will be considered).
• Excellent customer service and communication skills.
• Ability to manage multiple files simultaneously in a dynamic environment.
• Organization skills, autonomy, and professionalism.
• Knowledge of computer tools.
• Bilingual in French and English (an asset).

What We Offer

• A full-time permanent position.
• A Monday to Friday schedule, with no weekends.
• Work uniform provided.
• A modern and dynamic work environment.
• A stable and collaborative team.
• Opportunities for professional growth within a growing group.

Join the Acura Montreal Centre team and help provide a customer experience that lives up to Acura’s reputation!