Service Advisor

NAPA Autopro - Gare Mechanical Center, located in Saint-Jérôme and near the train station, is seeking a Technical Advisor to join its dynamic team. You will be the first technical contact for our customers and a solid support for our technicians, in a growing garage where respect and mutual aid are an integral part of our culture.

Job Responsibilities

• Advise customers on recommended repairs and maintenance, explaining options and associated costs.
• Diagnose vehicle needs based on symptoms, collected information, and quick tests.
• Prepare and present clear, accurate, and competitive quotes, taking into account safety and reliability requirements.
• Schedule interventions with technicians and coordinate parts and deadlines.
• Follow up on customer files, communicate progress, and ensure high-quality customer service.
• Ensure compliance with safety standards, quality standards, and internal procedures.
• Actively participate in continuous process improvement and overall customer experience.

Profile Sought

• Minimum 1 year of experience in a similar role within an automotive workshop.
• DEP diploma in automotive mechanics or equivalent experience.
• Excellent communication skills and a strong customer service mindset.
• Ability to explain technical notions to non-initiated clients.
• Team spirit, versatility, organization, and results-oriented.
• Proficiency in French; English is an asset.
• Knowledge of workshop management software is an advantage.
• Valid driver's license and availability to work as needed by the garage.

What We Offer

• Respectful and collaborative work environment where your work is truly appreciated.
• Close-knit team and culture of mutual support, with tools and resources to help you succeed.
• Training and professional development opportunities in a growing setting.
• Competitive compensation and career advancement prospects within the center.

Joining our team means becoming part of a garage where safety, quality, and customer satisfaction guide every intervention. Here, you become part of the team!