Service Advisor

Hawkesbury Cadillac Chevrolet Buick GMC, located in Hawkesbury, Ontario, is seeking a passionate and customer-oriented Service Advisor to join its dynamic team. This position is a one-year fixed-term contract and requires a minimum of one year of experience in a similar role within a car dealership.

Role and Responsibilities

• Welcome customers to the service department and understand their mechanical and maintenance needs.
• Diagnose requests and prepare clear and competitive quotes in collaboration with technicians.
• Explain repairs, options, and costs in a simple and transparent manner.
• Plan and track repairs with the technical team to meet deadlines and quality standards.
• Keep service records, work orders, and client reports up to date.
• Coordinate with parts and related services to ensure an efficient workflow.
• Maintain a high level of customer satisfaction and promote additional services.
• Participate in the continuous improvement of after-sales service processes.

Profile sought

• Minimum 1 year of experience as a Service Advisor or in a similar role at a car dealership.
• Excellent customer service and communication skills.
• Ability to explain repairs and costs clearly and transparently.
• Strong organizational skills and ability to work as a team under pressure.
• Proficiency with computer tools and service management software.
• General knowledge of parts and automotive maintenance procedures.
• Fluent in French; functional English appreciated.
• Valid driver's license.

What we offer

• One-year fixed-term contract.
• Ongoing training and opportunities for professional development.
• Dental insurance, disability insurance, medical and paramedical insurance, life insurance, drug insurance.
• Free parking.
• Customer-service and teamwork-oriented work environment.
• Opportunities for advancement within a prestige brand (Cadillac, Chevrolet, Buick, GMC).