Service Manager

As part of a department restructuring, we are seeking an experienced professional to lead our service department. The ideal candidate will be capable of designing and implementing an optimized operational model, while ensuring a smooth transition and continuous performance improvement. This position involves close collaboration with other departments and a strong customer, quality, and safety focus. It is a key role to drive change and ensure service performance in the automotive sector.

Key Responsibilities

• Lead and oversee the service and fixed operations to achieve the planned restructuring and align practices with efficiency, quality, and customer satisfaction objectives.
• Develop and implement an operational roadmap; define priorities, resources, and deadlines; ensure team and stakeholder buy-in.
• Supervise the management of the service's human and material resources (staff planning, training, skills development, performance management).
• Establish operational governance, deploy key indicators (KPIs), and monitoring tools to measure efficiency, delays, and costs.
• Optimize processes related to after-sales service, parts, and workshops; reduce lead times, increase productivity, and control costs.
• Ensure compliance with safety, quality, and regulatory standards and promote a culture of continuous improvement.
• Lead transformation projects (Lean, continuous improvement) and manage organizational changes; analyze gaps and propose corrective actions.
• Collaborate with related departments (sales, parts, workshops, after-sales service) and external partners to ensure a consistent and high-performing customer experience.
• Analyze operational data and communicate clear reports to management, with strategic recommendations.
• Manage the service budget and investments related to the restructuring, ensuring the optimal use of resources.

Desired Profile

• Minimum of 3 years' experience in managing similar services and operations in the automotive sector.
• Solid knowledge of continuous improvement methodologies and change management.
• Experience with ERP systems and analysis tools (dashboards, advanced Excel; experience with analysis and planning software is a plus).
• Proven leadership, team management, communication, and staff engagement skills during periods of change.
• Customer service, quality, and safety orientation; ability to prioritize, make decisions, and meet deadlines.
• Proficiency in French is required; operational English is appreciated depending on the context.
• Ability to work in a restructuring environment and mobilize teams around common objectives.

Benefits and Work Environment

• Stimulating professional environment focused on innovation and continuous improvement.
• Competitive compensation and benefits based on experience and results.
• Opportunities for professional development and growth within an active organization in the automotive sector.

Confidentiality Notice All applications will be handled with strict confidentiality.