Service Advisor

We are looking for a passionate and customer service-oriented Technical Advisor to join the AutoMédic Sillery Center, a member of NAPA AUTOPRO. You will play a key role in ensuring a top-notch customer experience while supporting the technical team in diagnostics and repair plans.

Job Description

As a Technical Advisor, you will be the link between our customers and our technical team. You will assess service needs, explain diagnostics and repair recommendations clearly and transparently, and prepare estimates and work plans tailored to each vehicle. You will follow up on repairs, ensure deadlines are met, and oversee overall customer satisfaction.

Main Responsibilities

• Welcome customers and understand their maintenance or repair needs.
• Communicate diagnostics and technician recommendations clearly and pedagogically.
• Prepare and present detailed estimates and work plans.
• Coordinate with technicians and service staff to ensure quality and timeliness.
• Proactively follow up with customers and ensure their satisfaction.
• Document customer files and interventions performed.
• Participate in continuous improvement of service processes and in training new team members.

Desired Profile

• Professional studies diploma (DEP) or equivalent diploma in automotive mechanics; relevant experience acceptable.
• Minimum of two years’ experience in a technical advisory or customer service role within the automotive industry.
• Excellent communication skills, active listening, and strong customer service orientation.
• Ability to interpret technical diagnostics and explain them clearly.
• Proficiency with workshop computer tools and knowledge of diagnostic systems (an asset).
• Fluent in French; English is an asset.
• Team spirit, organization, rigor, and ability to manage multiple cases simultaneously.

Employment Conditions and Benefits

• Competitive salary and associated benefits.
• Air-conditioned workshop and modern work environment.
• Continuing education and professional development opportunities.
• Dental insurance, health and paramedical insurance, life insurance, and drug insurance.
• Employee discounts and free parking.
• Public transportation nearby and possibilities of using the workshop outside of working hours.
• No layoffs during slow periods and paid training to support your advancement.

What We Offer

• A cohesive team focused on customer satisfaction.
• An stimulating work environment within a recognized network in the automotive industry.
• Growth and development opportunities through ongoing training and support from experienced professionals.

If you are ready to contribute to an exceptional automotive experience and support a high-performing technical team, join us at the AutoMédic Sillery Center and be part of our culture of transparency, honesty, speed, and quality.