Financial Services Specialist

Audi Anjou, Montréal, Quebec

Role overview We are seeking a capable and customer-focused Financial Services Manager to lead the sale of insurance, loans, and car warranties. You will guide customers through product options, supervise a small team, and ensure every transaction is clear, compliant, and right for the customer.

Key responsibilities

• Explain insurance, loan, and car warranty options to customers in simple, easy-to-understand terms.
• Lead, coach, and develop a team of financial services professionals to deliver excellent service.
• Manage the end-to-end process of financing and insurance sales, including paperwork and documentation.
• Build strong relationships with customers to identify needs and suggest suitable products.
• Collaborate with the sales team to structure thoughtful, customer-centered financing and protection plans.
• Set goals, monitor performance, and implement improvements to meet or exceed targets.
• Ensure all activities comply with legal requirements and dealership policies.
• Provide ongoing training on product knowledge and customer service best practices.

What we look for

• Minimum of three years of experience in a related role within automotive sales or financial services.
• Proven ability to explain products clearly and build trust with customers.
• Strong customer service orientation with excellent communication skills in French; English is an asset.
• High level of integrity and attention to compliance and accuracy.
• Comfortable with basic computer systems and handling paperwork.
• Demonstrated success in meeting sales targets and delivering results.
• Ability to work well with a team and adapt to a fast-paced environment.

What we offer

• Competitive compensation with incentives.
• Comprehensive benefits package.
• Opportunities for training and career development.
• A supportive, team-oriented work environment within a prestigious brand.
• Modern showroom facilities and a collaborative, professional culture.