Service Advisor

Confidential – As part of our growth and our commitment to excellence in after-sales service in the automotive sector, we are seeking an experienced Technical Advisor to join our team in Montreal, Quebec. You will operate within a dynamic environment focused on solutions and customer satisfaction, where your expertise will contribute to optimizing technical and operational performance.

Benefits

A work environment focused on innovation and excellence; The opportunity to work with a renowned brand and progress within a passionate team; Professional development and advancement opportunities; A collaborative work atmosphere where the customer is at the center of everything; Ongoing training to strengthen your technical and interpersonal skills.

Daily Responsibilities

Warmly welcome customers upon arrival and gather information about their vehicle; Build trust by understanding the customer's needs and interpreting the information collected to relay to the technician; Clearly and accurately explain the work performed and associated costs; Record vehicle issues on the repair order precisely; Advise customers on care for their vehicle and the importance of regular maintenance, according to manufacturer recommendations; Inform customers about promotions and services offered by the workshop; Perform a road test with the customer, if necessary, to confirm problems or refer to a technician; Schedule maintenance appointments and prepare detailed cost estimates; Establish the payment method and obtain credit approval if necessary; Collaborate with the workshop foreman to plan the work to be done; Communicate any maintenance changes to customers; Present yourself professionally and perform other tasks as needed by management.

Desired Profile

Excellent ability to communicate tactfully and diplomatically; Bilingual in French and English, both spoken and written; Previous experience in customer service; Basic knowledge of the automotive field.

What We Offer

• A stimulating work environment within a passionate team focused on automobiles and service excellence.
• Competitive compensation and a comprehensive benefits package.
• Opportunities for professional development and ongoing training.
• A company culture centered on inclusion, respect, and recognition of skills.
• Stable and permanent position, with a work environment based in Montreal and prospects for advancement.

Commitment and Confidentiality We handle your application with the utmost confidentiality and seek the candidate who will best fit our culture and technical goals. We prioritize a fair and skills-based approach within a discreet and professional recruitment process.