Automotive Shop Dispatcher

Job Description As an Automotive Workshop Dispatcher at Volkswagen 440 Complex, you are responsible for planning and allocating work to optimize deadlines and customer satisfaction. You coordinate technicians' interventions, manage priorities, and oversee the smooth execution of repair and maintenance operations throughout the process.

Responsibilities

• Plan and assign interventions among technicians based on skills, priorities, and availability.
• Monitor the progress of repairs and adjust plans in real time to meet deadlines.
• Communicate effectively with technicians, technical advisors, and suppliers to ensure quality service.
• Estimate timelines and ensure the reliability of work order information.
• Update workshop management systems and generate activity reports.
• Participate in continuous improvement of workshop processes and priority management.
• Ensure compliance with safety, quality, and regulatory standards.

Qualifications

• Minimum of 1 year of experience in a similar role in an automotive workshop.
• Excellent organizational skills and ability to manage priorities.
• Good team spirit, customer service orientation, and excellent communication skills.
• Proficiency with computer tools and ideally with workshop management software.
• Ability to work under pressure and adapt quickly.

Benefits and Conditions

• Air-conditioned workshop
• Cafeteria
• Competitive salary
• Disability insurance
• Employee discounts
• Free parking
• Medical and paramedical expense insurance
• Life insurance
• Medication insurance
• Public transportation nearby
• Sick leave