What does a dealership general manager do in Canada?

A dealership general manager oversees the business as a whole, connecting departmental performance with the dealership’s financial and operational priorities. The scope can include vehicle sales, service, parts, inventory and the customer experience, depending on the organization. Rather than running every transaction, the general manager holds department leaders accountable, resolves issues that cross departmental boundaries and reports to ownership or a dealer group. The defining responsibility is overall performance: a strong sales month does not tell the whole story if other departments are struggling.