Service Advisor

Do you want to join a dynamic team passionate about the automotive world? Ford St-Basile is looking for a Technical Advisor to strengthen our team and provide exceptional service to our customers.

As a Technical Advisor, you will be the essential link between our customers and our technicians.

Your main responsibilities will include:

• Greeting customers with courtesy and professionalism, guiding them through the service process.
• Assessing customers' needs regarding repairs and maintenance, while providing accurate and tailored recommendations.
• Managing service appointments and optimizing technicians' schedules to ensure smooth operations.
• Maintaining transparent communication with customers about the work performed, associated costs, and delivery times.
• Following up with customers after service to ensure their satisfaction.

To succeed in this role, you must possess the following qualifications:

• Previous experience in a similar role within the automotive sector or customer service.
• Excellent communication skills, active listening, and problem-solving abilities.
• Knowledge of Ford products and automotive services is an asset.
• Ability to work independently while being part of a collaborative team.

At Ford St-Basile, we strongly believe in the value of our employees and their well-being.

We offer a welcoming work environment, as well as benefits that make a difference, including:

• Competitive pay and flexible schedules.
• Opportunities for ongoing training to develop your skills.
• Insurance coverage including disability, life, and medical.
• Sick leave and a provided uniform.
• A harmonious balance between work and personal life.

If you see yourself in this profile and want to contribute your skills to a prestigious brand, join us and be part of our exciting automotive adventure!