Service Director

Want to lead a high-performing team in the automotive sector? This position is for you! We are looking for a Service Manager to join the Saint Constant Honda team. You will be responsible for managing the after-sales service and developing an exceptional customer experience, while ensuring operational performance and profitability of the department. This is a special career opportunity because you will receive initial training and support from a service director within the group.

Job Description

• Lead the after-sales service and supervise a team of technicians, receptionists, and coordinators to ensure high-quality services within the allotted deadlines.
• Define and monitor operational objectives and key performance indicators (KPIs) such as customer satisfaction, first-time resolution rate, average repair time, and profitability.
• Optimize appointment scheduling, diagnostics, repairs, and billing processes; oversee parts and inventory management; ensure compliance with standards and procedures.
• Work closely with sales and network representatives to maximize added-value services and customer loyalty.
• Ensure safety, quality, and regulatory compliance, and foster team development and engagement.
• Ensure adherence to safety standards and company procedures.
• Collaborate with parts, sales, and administrative departments.
• Train and develop employee skills.
• Maintain professional relationships with suppliers and partners.

Candidate Profile

• Minimum of 3 years of experience in a service management role or operational management within the automotive industry.
• Relevant degree (e.g., administration, management, engineering) or equivalent; training in management and continuous improvement is an asset.
• Proven leadership, excellent communication, customer service orientation, and ability to lead multidisciplinary teams.
• Proficiency with after-sales management tools (diagnostics, parts, warranty, scheduling, DMS/CRM) and performance analysis; results-oriented and problem-solving skills.
• Ability to analyze performance indicators and make strategic decisions.
• Excellent communication and problem-solving skills.
• Bilingual French-English preferred; ability to work in a dynamic environment and prioritize activities.
• Availability for flexible hours and to adapt to operational needs of the network.

Desired Skills Leadership and motivational ability Organizational skills and priority management Results orientation Analytical and planning mindset Excellent interpersonal skills

Working Conditions

• Full-time position
• Competitive salary based on experience
• Possibility of performance bonuses
• Employee benefits according to company policy
• Professional work environment focused on operational excellence and technological innovation
• Integration into a growing automotive group with opportunities for advancement and internal mobility

Are you a leader in the automotive field looking for a new challenge? Join our team and contribute to the excellence of our service department.

Confidentiality Notice This process is strictly confidential. Only shortlisted candidates will be contacted.