Service Advisor

WHAT WE OFFER YOU

Schedule from Monday to Friday — For a true work-life balance. Real competitive salary and conditions — Reflecting your expertise and commitment. Grow without leaving — 6 concessions, solid teams, and concrete advancement opportunities within the same group. The next step in your career is already here. An employer that demonstrates it — Our retention rate is above the industry average according to CADA. This is not a promise, it's a fact. A team that truly makes space for you — A culture where every talent is recognized and where performance is valued. A Quebec-based group, growing and here to stay — Joining Groupe Theetge means betting on the stability of an employer rooted in its community and future-oriented.

JOB SUMMARY

We are looking for an experienced technical advisor to join the team at Mercedes-Benz St-Nicolas. More than just a position, this is an opportunity to become a reference for our clientele and play a key role in the high-end experience we offer every day. As a technical advisor, you will be at the core of the relationship between the customer and the workshop: a trusted person capable of listening, advising, and supporting each client with professionalism, transparency, and attention. Do you enjoy taking on challenges, finding solutions, and providing service that exceeds expectations? Do you understand the importance of each interaction and have a keen eye for detail as well as customer satisfaction? With us, your expertise, human approach, and ability to build trust will directly contribute to the success of our after-sales department and customer loyalty.

TRAINING | EXPERIENCE College diploma or equivalent experience in a similar position at an automobile dealership Experience with German brand products is an asset Experience with the CDK / ADP system is an asset

TASKS | RESPONSIBILITIES Welcoming customers in the service department Defining the scope of repairs with the customer Estimating and explaining the expected time and costs Supervising the repair or maintenance process to ensure adherence to the promised timeframe Communicating any additional tasks that may be necessary to the customer Documenting all work performed and all parts required for the customer Concluding the service provision