Service Advisor

At Joliette Subaru, we are seeking a dynamic and passionate Technical Advisor to join our team. As a Technical Advisor, you will play a key role in delivering exceptional customer service while bringing your technical expertise to ensure customer satisfaction and loyalty.

Key Responsibilities:

• Welcome and advise customers on the repairs and maintenance of their vehicle.
• Diagnose technical problems and recommend appropriate solutions based on the customer’s needs.
• Provide accurate cost and repair-time estimates while clearly explaining the process to the customer.
• Work closely with the technician team to ensure an efficient workflow and respond to customer requests.
• Monitor ongoing repairs and provide customers with updates on the progress of the work performed on their vehicle.
• Promote service programs and related products, contributing to sales growth.

Required Qualifications:

• A minimum of 2 years’ experience in customer service and/or in a technical role, preferably in the automotive sector.
• Excellent communication skills, both oral and written.
• Ability to work within a dynamic team and manage multiple tasks simultaneously.
• Strong technical knowledge of automotive systems, as well as an understanding of the products and services offered.
• Positive attitude and customer-focused.

Why choose Joliette Subaru?

• We offer a friendly work environment rooted in the local community, with a strong team culture.
• Our company promotes professional growth through ongoing training and a work-life balance policy.
• You will benefit from advantages such as sick leave, competitive compensation, various insurances, and employee discounts.
• Our facilities include a cafeteria, free parking, and easy access to public transportation, while allowing you to work in an exciting, ever-evolving industry.

Joining Joliette Subaru means committing to a professional journey within a well-established company that respects and honors its local roots. If you are ready to take on the challenge and become part of our extended family, we look forward to meeting you.