Department Director

Looking to lead a high-performance team in the automotive sector? This position is for you! We are seeking a Service Director to join our Quebec facilities. You will be responsible for managing the after-sales service and developing an exceptional customer experience, while ensuring operational performance and department profitability.

Job Description

• Lead the after-sales service and supervise a team of technicians, receptionists, and coordinators to deliver high-quality services within designated timeframes.
• Define and monitor operational goals and key performance indicators (KPIs) such as customer satisfaction, first-time resolution rate, average repair time, and profitability.
• Optimize appointment scheduling, diagnostics, repairs, and billing processes; oversee parts and inventory management; ensure compliance with standards and procedures.
• Work closely with sales and the group network to maximize added services and customer loyalty.
• Guarantee safety, quality, and regulatory compliance, and support team development and engagement.
• Ensure adherence to safety standards and company procedures.
• Collaborate with parts, sales, and administrative departments.
• Train and develop employee skills.
• Maintain professional relationships with suppliers and partners. Desired Profile
• Minimum of 3 years of experience in a service management role or operational management within the automotive industry.
• Relevant degree (e.g., administration, management, engineering) or equivalent; training in management and continuous improvement is an asset.
• Proven leadership, excellent communication skills, strong customer service orientation, and ability to lead multidisciplinary teams.
• Proficiency with after-sales management tools (diagnostics, parts, warranty, planning, DMS/CRM) and performance analysis; results-oriented and problem-solving skills.
• Ability to analyze performance indicators and make strategic decisions.
• Excellent communication and problem-solving skills.
• Bilingual French-English preferred; ability to work in a dynamic environment and prioritize activities.
• Availability for flexible hours and to adapt to the operational needs of the network. Required Skills
• Leadership and team mobilization capacity
• Organization and priority management
• Results-oriented mindset
• Analytical and planning skills
• Excellent interpersonal skills Working Conditions
• Full-time position
• Competitive salary based on experience
• Social benefits according to company policy
• Life insurance
• Professional work environment focused on operational excellence and technological innovation
• Integration into a growing automotive group with career development and mobility opportunities Permits / Certificates
• Driver's license (preferred) Job Location: On-site Are you a leader in the automotive field and looking for a new challenge? Join our team and contribute to the excellence of our service department. Confidentiality Notice This process is strictly confidential. Only shortlisted candidates will be contacted.