Service Manager

Position in the Metropolitan Region of Quebec.

As part of a confidential recruitment, a leading automobile group is seeking a Service Director to join its facilities in Quebec. You will be responsible for managing the after-sales service and developing an exceptional customer experience, while ensuring operational performance and profitability of the department.

Job Description

• Lead the after-sales service and supervise a team of technicians, reception staff, and coordinators to ensure high-quality services within scheduled timelines.
• Set and monitor operational objectives and key performance indicators (KPIs) such as customer satisfaction, first-time resolution rate, average repair time, and profitability.
• Optimize appointment scheduling, diagnostics, repairs, and billing processes; oversee parts and inventory management; ensure compliance with standards and procedures.
• Collaborate closely with sales and the group’s network to maximize added value services and customer loyalty.
• Guarantee safety, quality, regulatory compliance, and foster team development and engagement.

Profile

• Minimum of 3 years of experience in a service management or operational management role within the automotive industry.
• Relevant degree (e.g., administration, management, engineering) or equivalent; training in management and continuous improvement is a plus.
• Proven leadership, excellent communication skills, customer service orientation, and ability to lead multidisciplinary teams.
• Proficiency in after-sales service management tools (diagnostics, parts, warranty, planning, DMS/CRM) and performance analysis; results-oriented and problem-solver.
• Bilingual in French and English preferred; ability to work in a dynamic environment and prioritize activities.
• Availability for flexible hours and to adapt to operational needs of the network.

Benefits and Conditions

• Competitive remuneration and comprehensive social benefits; professional development programs.
• Professional work environment focused on operational excellence and technological innovation.
• Integration into a growing automotive group, with opportunities for career advancement and internal mobility.

Confidentiality Notice This process is strictly confidential. Only shortlisted candidates will be contacted.