Follow-up & Appointment Clerk

Job Description We are recruiting an agent dedicated to appointment scheduling and client follow-up in the service department within the automotive sector, for a remote position for residents of Quebec with a valid work status required. You will be an essential link in our relationship with clients, responsible for ensuring effective follow-up and providing a professional and warm experience during each interaction.

Daily Responsibilities

• Welcome and guide clients: answer incoming calls with empathy and professionalism.
• Conduct follow-ups: make outgoing calls to offer attentive and personalized service, schedule and follow up on appointments as needed.
• Collaborate: work within a stimulating team where mutual assistance is at the core of daily activities.

Profile Sought

• Autonomous and team-oriented; proactive; resourceful; positive attitude; professional.
• Bilingual (French / English); comfortable on the phone and with IT tools.
• Natural ease on the phone and excellent listening skills.
• Minimum of one year experience in a similar role or in telephone customer service.

What Will Make a Difference

• Ability to take initiative and propose solutions.
• Customer service orientation and a sense of human contact.
• Problem-solving skills and maintaining positive communication with clients.

Advantages and Conditions

• Dynamic and motivating work environment; collaborative and human team; ongoing training.
• Casual dress code; work from home.
• 3 weeks of vacation per year.
• Location in Quebec.

Additional Information

• Further details available upon request.