Assistant Service Manager

We are looking for a passionate and customer-oriented Assistant Service Manager to lead our after-sales department at Brossard Hyundai. Family Hyundai dealership and one of the largest in North America, we offer a structured and friendly environment, located at Taschereau and easily accessible to South Shore customers. In a climate-controlled workshop, with a cafeteria and competitive benefits, you will contribute to maintaining standards of excellence and providing a superior customer experience.

Main Responsibilities

• Supervise technical advisors and manage the daily workload of the service department.
• Prepare reports on department activities, including service statistics and customer feedback.
• Participate in the evaluation and improvement of service processes to increase efficiency and customer satisfaction.
• Ensure attention and support to technical advisors to guarantee quality service.
• Supervise and analyze the department's performance and prepare periodic reports to identify areas for improvement and success.
• Coordinate and organize training sessions for staff to keep knowledge up-to-date on technologies, procedures, and service standards.
• Efficiently manage the appointment schedule to optimize workflow and reduce wait times.
• Listen to customer concerns and ensure they are handled promptly and professionally.
• Manage processes related to valets and transportation services to ensure a smooth customer experience.
• Perform all tasks necessary for the smooth operation of the department.

Required Qualities

• Communication skills: ability to communicate clearly and effectively with clients and colleagues.
• Organization: aptitude for managing multiple tasks and organizing work efficiently.
• Customer service skills: ability to understand and respond to customer needs professionally and courteously.
• Problem-solving: ability to quickly identify issues and find appropriate solutions.
• Technical knowledge: understanding of the products or services offered by the company to better assist customers and staff.
• Flexibility: ability to adapt to changes and work in a dynamic environment.
• Attention to detail: accuracy in administrative tasks and record tracking.
• Team spirit: ability to work effectively with other team members to achieve common goals.

Ideal Profile

• 1 year of experience in a similar position or team management; experience in the automotive sector is appreciated.
• Excellent communication and time management skills, with a strong customer focus.
• Ability to lead, motivate, and develop a team, ensuring a high level of service.
• Analytical profile for performance monitoring and identifying improvement opportunities.

Benefits and Working Conditions

• Competitive salary
• Continuing education and professional development funded
• Dental, disability, health, and life insurance
• Employee discounts
• Free parking
• Uniform provided
• Climate-controlled workshop
• Onsite cafeteria
• Nearby public transportation
• Sick leave
• Company-supported training and professional development

At Brossard Hyundai, you join a dedicated team focused on service excellence and employee well-being, in a professional, accessible environment that encourages your growth in the automotive sector.