Appointment Coordinator

Terrebonne Ford, a reference in the automotive field for over 30 years, is looking to strengthen its team with a Coordinator for Appointments for our dynamic establishment. If you are an organized, proactive person with a passion for customer service, this opportunity is made for you!

As an Appointment Coordinator, you will be at the heart of the interaction with our clientele, ensuring a smooth and satisfying experience. Here is an overview of your responsibilities:

• Planning and managing appointments for after-sales service, in coordination with technicians and customers.
• Welcoming customers, assessing their needs, and consulting them on available services.
• Following up on customer files and managing incoming and outgoing calls to confirm appointments and provide information about our services.
• Close collaboration with the service team to maximize operational efficiency and ensure exceptional customer satisfaction.
• Resolving issues and responding to customer concerns quickly and professionally.

To succeed in this role, you must possess the following qualifications:

• A minimum of one year of experience in a similar role or in a customer service environment.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• Strong communication skills, both oral and written, in French. Knowledge of English is an asset.
• Ability to work independently and as part of a team.
• Proficiency in appointment management and service software tools.

At Terrebonne Ford, we value innovation and commitment to our employees. By joining our team, you will benefit from:

• Competitive compensation tailored to your experience.
• Ongoing training to ensure your professional development.
• A collaborative and stimulating work environment focused on service excellence.
• Comprehensive benefits, including dental and medical insurance, sick leave, and much more.

Join a winning team recognized by the Ford President's Award 2023, and be part of a company that places customer satisfaction at the heart of its priorities. If you are looking for a dynamic career in the automotive sector, we would be happy to welcome you to our team!