Public relations officer, service department

Job Description: Appointment Coordinator

We are looking for a passionate and dynamic Appointment Coordinator to join our team at Brossard Hyundai. In this essential role, you will be the first point of contact for our customers, playing a key role in their experience with our dealership.

Key Responsibilities:

• Manage incoming and outgoing calls for appointment scheduling, ensuring that each customer feels valued and heard.
• Organize and schedule customer appointments for maintenance and repair services, optimizing the technicians' schedules.
• Provide exceptional customer service by answering questions and providing accurate information about the services offered.
• Collaborate closely with the after-sales service team to ensure a smooth experience for our customers.
• Follow up and check in with customers to ensure their satisfaction after services are completed.
• Contribute to initiatives aimed at improving departmental efficiency and increasing customer retention.

Required Qualifications:

• Excellent communication skills, both oral and written.
• Ability to work independently while being part of a team.
• Experience in customer service, preferably in the automotive sector or a similar environment.
• Proficiency in computer tools and ability to adapt to new software.
• Strong organizational and time management skills, with a particular attention to detail.
• Bilingualism (French and English) is a valuable asset.

What We Offer:

At Brossard Hyundai, we believe in the importance of our employees and are committed to providing them with an exceptional work environment. You will benefit from numerous advantages, such as competitive pay, ongoing training, dental insurance, as well as a disability and life insurance program. Additionally, we have a climate-controlled workshop and a cafeteria to make your workday enjoyable.

Our dealership, while being one of the largest in North America, maintains its family spirit. By joining us, you will be part of the Lambert family, where each member is important and contributes to the unique experience we offer to our customers.

Come share your expertise with us and contribute to the excellence of customer service at Brossard Hyundai!