Service Advisor

CDF ProMecanique, based in Notre-Dame-de-l'Île-Perrot, Quebec, is seeking a Service Advisor / Parts Clerk to join our team. This role supports our commitment to outstanding customer service and accurate, efficient automotive repairs for cars, light trucks, and trailers. The position offers a stable 40-hour workweek with no evening shifts or weekend work.

Responsibilities

• Plan and schedule client appointments
• Meet clients, draft precise work orders, and relay clear information to technicians
• Prepare accurate estimates and explain repair options to clients
• Order, receive into inventory, and invoice parts
• Explain invoices to clients and collect payments
• Allocate work to technicians and monitor workflow
• Handle warranty claims and manage part returns
• Complete inspection reports for commercial clients
• Request purchase orders from clients

Qualifications

• Punctual and reliable
• Bilingual: French and English; Spanish is an asset
• Ability to multitask in a fast-paced environment
• Solid practical knowledge of automobile, light truck, and trailer repairs
• Strong knowledge of parts and tires
• Exceptional customer service skills
• Proficient computer skills
• Strong writing ability; capable of drafting repair orders and reports with good grammar
• Ability to work with minimal supervision
• Minimum 3 years of experience in a similar service-advisory or parts-related role in an automotive setting

Software knowledge (asset)

• AB Magique
• Nexpart
• Mitchell ProDemand
• Alldata
• Worldpac Speedial

What we offer

• A fixed salary above the industry average (our service focus is on customer satisfaction; no sales commissions)
• Pay stability with a bonus tied to client satisfaction and operational efficiency
• Four weeks of paid vacation (1 week at Christmas, 2 weeks in the summer, 1 week during the slower period)
• Employer contribution of 5% to your RRSP
• Group insurance coverage
• Uniforms and safety footwear provided
• Employee discounts
• Five paid sick days
• Ongoing training and updates
• Summer schedule support for healthy work-life balance

If you’re driven to deliver exceptional service and work in a collaborative, customer-focused automotive environment, we’d like to hear from you.